Shipping policy

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC SHIPPING RATES AND ESTIMATES

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

IN-STORE PICKUP

We’re sorry, but this option is not available at the moment.

 

INTERNATIONAL SHIPPING

We offer international shipping to most countries 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Moonlight Fairies is not responsible for these charges if they are applied and are your responsibility as the customer.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email  ( for Australian customers ) , please contact us at julie.moonlightfairies@gmail.com with your name and order number, and we will look into it for you.

 

SHIPPING TO P.O. BOXES

We are unable to shop to PO boxes at this time.